Question 1

Do you handle pet emergencies and urgent visits?

Accepted Answer

Yes — we provide urgent and emergency care during our open hours, and we’re open late: until 10 PM on weekdays. If your pet has an urgent problem, call us at 718-847-7387 so the team can be ready when you arrive. Please note that we are not a 24-hour hospital. If your pet has an emergency while we’re closed, contact your nearest 24-hour emergency animal hospital right away.

Question 2

Do you provide urgent vet care for issues like vomiting, limping, or sudden lethargy, and should I call ahead?

Accepted Answer

Yes — during our open hours, we provide urgent care for problems like vomiting, limping, or sudden lethargy, and the doctors handle a wide range of urgent cases every day. It’s always best to call ahead if possible so the team knows you’re coming and can prepare for your pet’s arrival. If it’s a serious emergency while we’re open, call us and head in right away; if we’re closed, please go to your nearest 24-hour emergency hospital.

Question 3

How do I reach the team if my pet has a problem after a procedure or surgery?

Accepted Answer

If your pet has a problem after a procedure or surgery, call us at 718-847-7387 during our open hours and let the team know it’s urgent — your call will be directed to a doctor who can advise you on next steps. For less urgent questions, you can also email kewgardensanimalhospital@gmail.com. If a serious problem arises when we’re closed, please contact a 24-hour emergency animal hospital right away.

Question 4

What should I bring when I bring my pet in for an urgent visit?

Accepted Answer

It helps to bring any current medications your pet is taking, recent medical records if you have them (like vaccination records or test results), and some form of identification for yourself. If your pet ate something toxic or was injured by a specific object, bring a sample or the packaging if you can. Try to keep your pet as comfortable and secure as possible, using a carrier or leash. If time allows, call ahead so the team can prepare for your arrival.

Question 5

Can I book an appointment online for a routine wellness exam and vaccinations?

Accepted Answer

You can book an appointment online for a routine wellness exam and vaccinations. Just visit the online booking section and fill out the simple form with your pet’s details and the type of service you need. Once you submit your request, you’ll get a confirmation and any follow-up needed from the staff. This makes it easy to schedule visits like annual check-ups and vaccinations when it works best for you.

Question 6

Do you offer same-day appointments for new patients when my pet needs to be seen quickly?

Accepted Answer

Same-day appointments are often available, especially if your pet needs urgent care. It’s best to call as early as you can so the team can fit you in, since scheduling can fill up quickly. If it’s an emergency, they’ll do their best to see you right away or guide you on what to do next. For new patients, bringing your pet’s medical history can help speed things up. Online booking is an option, but calling is usually fastest for same-day needs.

Question 7

Do you have in-house diagnostics like digital X-rays, ultrasound, and blood work?

Accepted Answer

Yes, in-house diagnostics are available, including digital X-rays, ultrasound, blood work, and urine tests. This means results can often be provided quickly — sometimes even during the same visit — which helps with prompt diagnosis and treatment for your pet.

Question 8

What soft-tissue and orthopedic surgeries can you perform, and how do you monitor anesthesia?

Accepted Answer

The hospital can perform a full range of soft-tissue and orthopedic surgeries, such as spay and neuter, tumor removals, bladder stone removal, wound repairs, fracture repair, knee and hip surgeries, and more complicated procedures based on what your pet needs. During any surgery, anesthesia is closely watched by both advanced monitoring equipment and trained staff, including checking vital signs like heart rate, breathing, and blood pressure at all times to keep your pet as safe and comfortable as possible.

Question 9

Do you offer pet dental cleaning services, and what does a typical appointment include?

Accepted Answer

Pet dental cleaning services are available and are important for your pet’s overall health. A typical appointment starts with a thorough oral exam to check for signs of dental disease. Your pet is then placed under safe anesthesia to stay comfortable and still. The cleaning involves scaling away tartar and plaque both above and below the gumline, polishing the teeth, and checking for hidden problems like loose or damaged teeth. If extractions or further treatment are needed, the vet will discuss options with you. Regular cleanings help prevent bad breath, pain, and tooth loss.

Question 10

Do you offer parasite prevention and early disease screening during a routine visit?

Accepted Answer

Parasite prevention and early disease screening are both part of a routine visit. During your pet’s checkup, common protocols include testing for parasites like heartworm, fleas, and ticks, along with screening bloodwork and urine tests to catch early signs of illness. These preventive steps help detect problems even before your pet shows symptoms, making it easier to keep them healthy and start treatment sooner if needed.

Question 11

Do you provide personalized wellness plans for pets at different life stages?

Accepted Answer

Yes, we offer personalized wellness and preventive care plans tailored for pets at every stage of life, from puppies and kittens to seniors. Our veterinarians consider each pet’s unique health needs, breed, age, and lifestyle. Regular checkups, routine vaccinations, parasite prevention, and early disease detection are all part of these plans, with adjustments made as your pet grows or their needs change.

Question 12

Do you offer microchipping, and can it be done during a regular wellness visit?

Accepted Answer

Microchipping for both dogs and cats is available and can easily be done during a regular wellness visit. The process is quick and similar to getting a routine shot, so there’s usually no need for a separate appointment. Microchipping is a safe, reliable way to help reunite you with your pet if they ever get lost — just mention it when you schedule your next check-up.

Question 13

Do you keep medical records I can access or transfer to a new veterinarian?

Accepted Answer

Detailed vaccination and medical records are kept for every pet. These records can be given to you or transferred to a new vet if you ever need it. Just let the team know what you need, and they’ll make sure you get a copy — either as a printed document or sent directly to the new clinic — so your pet’s history stays accurate and up to date wherever you go.

Question 14

Can you give me an estimate of the cost before starting treatment?

Accepted Answer

It’s normal to want an idea of what your pet’s care will cost before moving forward. After an initial exam or consultation, you’ll receive a detailed estimate covering what the recommended treatment involves and what the costs might look like. Exact prices vary depending on your pet’s specific needs, required diagnostics, and any unexpected findings. If you have budget concerns or want to discuss options, just let the team know — they’re happy to walk you through the choices.

Frequently asked questions

Emergencies & urgent care

Appointments & booking

Services & treatments

Records & costs

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